FAQ

Frequently Asked Questions

Ordering

How do I place an order?
Simply browse our products, add items to your cart, and proceed to checkout. Follow the prompts to complete your purchase.

Can I modify or cancel my order?
Please contact us immediately if you need to make changes. Once an order is processed, modifications may not be possible.

Shipping

How long does shipping take?
Standard shipping typically takes 3-7 business days within New Zealand. You'll receive a tracking number once your order ships.

Do you ship internationally?
Please contact us for international shipping inquiries.

Returns & Refunds

What is your return policy?
We accept returns within 30 days of purchase. Items must be unused and in original packaging. See our Returns & Refunds page for details.

How long do refunds take?
Refunds are processed within 5-10 business days after we receive your return.

Payment

What payment methods do you accept?
We accept all major credit cards, debit cards, and other payment methods available at checkout.